The JAC Update - March 2008
The Launch of JAC2
On 6 March we successfully launched the next phase of JAC2. Did you notice?! Everything went really smoothly, but if you find any problems, please do get in touch.
Click here to download the JAC User Guide in a Word file.
This will tell you all about the new buttons and features we've added. If there's anything else you would like us to add for the next phase of the development, let us know.
The JAC Update - January 2008
The Launch of JAC2
The launch of JAC2 is getting closer. We're planning to launch the updated JAC software on Thursday 6 March. The big change that you'll see is where you edit your newsletter - if you do your own loading and editing. The look will change slightly and we're adding in some great new buttons that will make it much easier for you to create your newsletter.
Before we go live we'll send you details of all the new buttons, so you can familiarise yourself with them. If you'd like some training on using the new software and getting the best from it, we'll be running some sessions at Apple Tree HQ in Oxfordshire; you can also book a 1-2-1 session over the phone. More details of dates and costs nearer the time.
The JAC Update - August 2007
Bouncing Around
You may already have received an email this month, telling you which emails have bounced from your account. We've been trying to fix this for ages and finally found the answer.
What do you need to do now? You can either delete those addresses from your account - they will belong to people who have moved on or given you a wrong email address.
Or you can go through the list and make corrections that are obvious - wrong spellings etc - and then get in touch with the others, to ask them for a correct email address. This may take you a bit of time, but it's a great way of cleaning up your list.
The end result of either of these exercises will be an increase in your open rate, so it's worth doing.
Name That Newsletter
The other big change we've made is when you create a new newsletter. Before, if you added punctuation to the FILENAME, it caused problems. Now, if you add something that JAC doesn't like, he'll tell you, so you can correct it.
There was also a limit of 40 characters in the SUBJECT field. Now you've got 80 characters to play with! This means that there will always be room for you to use the name of your newsletter and then an enticing line or question that will encourage readers to open your newsletter.
The next round of improvements we're going to work on focus on formatting your copy - bullets, tables, images etc. We've got a big list to work through, but if there are any other improvements you'd like us to consider, please do let me know.
Latest News from JAC - February 2007
Our new phone number is 01635 578 500
If you need some help with your newsletter or you have a problem, you can call us on 01635 578 500, which will always be answered between 9am and 5.30pm from Monday to Friday. Outside these hours, you can leave a message on the answer phone.
If you're new to JAC and need to know how to get started with creating and sending your newsletters, or you need a reminder of some of the tricks and shortcuts that make use JAC easier, click here to download our User Guide in a Word file.
Monthly Feedback Gets Better
If you write your own newsletter and publish it with JAC, you'll know that at the end of each month, we send you some feedback on your newsletter, to help you make it even better.
Following requests from a number of clients, we've decided to introduce something that will give you even more help and feedback. Instead of just receiving an email from us, each month you'll be able to book a 15 minute phone or Skype call with our in-house newsletter expert. This will give you the opportunity to ask questions specific to your newsletter and get some really helpful advice - all at no extra charge!
You can book your call at any time of the month - either before or after you publish your newsletter. If you don't need any help one month, just wait until you do have some questions and then arrange a call.
To book your monthly call, contact us on 01635 578 500.
If you'd rather send us your questions by email, you can do that and we'll email you back some feedback.
Send your questions to chantal@justaddcontent.co.uk.