Hi

A thoroughly informative meeting was had by all who attended. There was a very interactive presentation about HR given by Carolyne Wahlen of GapHR, which resulted in a lot of questions and opinions from the audience, plus quizzes, Q&A sessions, and chocolate prizes for those who had remembered what had been said added to the evening's enjoyment.

“Learned loads of critical HR stuff that could be really scary for any businesses to ignore ...and because she made it fun as well, the messages have stuck with me.” Ian Beach Associates

“Employment Law made clear and enjoyable.” Tim Soden, Sinnarji

The speaker for next month (Tuesday 9th March at the George Hotel in Wallingford, as always) will be Jon Williams from Perceptive Online who will be giving a talk called ‘CRM for Numpties', which should be an interesting subject.

Another thing to note is that the Tuesday Business Club website had had a bit of a facelift, with a cleaner, fresher look, including automatically updated notification for the next meetings. Future improvements include improving the look of the members' list and facilities for members and visitors to book and pay online.

And finally, Rebecca Russell from Stepping Stones for Business is offering a drop in session to advise on your safety management systems in your office.

Best wishes,

The Tuesday Business Club Team

CRM for Numpties

Computer systems have improved the way processes have been managed across organisations. Over the last fifteen years more companies have focused their operations around their customers to help improve their customer retention and profitability, but this has traditionally been a fairly expensive process, often requiring a large degree of customization (or cost) to obtain benefits. These days there are multiple options available to help improve your processes, improve customer relationships, and aid your sales efforts. There are also more options than ever on how solutions are implemented.

Jon Williams of Perceptive Online talks through what CRM is generally understood to be, different types of options available, and the benefits. Jon also discusses different implementation approaches and where they are most appropriate. Although traditionally a larger organisation solution there are direct benefits available for even small organisations, particularly sales or sales and service based.

• CRM – what is it?
• Benefits and potential downsides
• Example applications and solutions
• Live Demo (Hotel internet permitting!)

Perceptive Online whilst biased towards hosted solutions is agnostic to what solutions are hosted. In addition Perceptive supply a hosted top tier solution – Microsoft Dynamics CRM which is cost effective right down to one or two users and available at a low cost per user per month.

Jon.williams@perceptive-online.com

Tel: 07785 317477

Drop in session to learn about setting up quality and safety management systems

Where: Chiltern House Business Centre
45 Station Road, Henley on Thames, RG9 1AT

When: 26 February 2010, 10am – 2pm

We are offering free, one-to-one advice on setting up quality and safety management systems and how they can benefit your company. On the spot PAT testing is being offered at £10 per time (for laptops, projectors, desk lights, mobile phone chargers, extension leads, even the kettle!).

We will be joined by:
Business Fit Club – Business and financial planning
Indigo HR – Personnel management
Positive Computing – IT and telephone solutions
Business Link – General business advice

Come along at any time between 10am and 2pm and enjoy a cup of coffee, meet your local business consultants and other local business owners. No appointment necessary.

Bring your business cards for your chance to win a fabulous neck and shoulder massage at the award winning KUBU Spa.

To find out more, email info@ssfb.co.uk now or phone 0333 321 0131 (local rate number)

Rebecca Russell
Stepping Stones for Business

AppleTree have now got a blog! Read our latest posts and don't forget to comment!

And also don't forget our next ‘How not to network' workshop is on the 5th March in Abingdon.