October 2008

Dear Pieter,

Welcome to Sixth Sense, the brand new email newsletter from Sensory Dimensions.

As specialists in product testing, we're often asked exactly what it is we do, and how we help our clients. So in our newsletters we'll be taking you behind the scenes in the world of product development and consumer research. We'll give you an insight into how products get to market and how what we do helps our clients develop products that stand the best possible chance of success in the competitive world of retail. We hope you enjoy reading the newsletter. Do get in touch to let us know what you think. We'd also love to hear your suggestions of topics you'd like us to cover in future issues.

Best wishes,

The Team at Sensory Dimensions



Making Sense of … The Product Lifecycle

Research and Development

Just like people, products go through different life stages of life. They're born, they grow and mature, and they become old. Unlike people, though, products don't have an ‘average' lifespan. Some – like Kellogg's Corn Flakes, for example – have been going for over a century and are still going strong. Others come and go within a matter of a few years, or even months. Some, of course, are deliberately designed not to last; while others are launched in the hope that they will one day become household names – up there with iconic brands like Guinness or Levi's or the VW Beetle.

But whether destined for a long or a short existence, every stage in a product's life is critical. In this and future newsletters, we'll take you on a journey through the different stages in the cycle and look at why each stage is important. And, who knows? You might feel inspired to take a fresh look at one of your own products or perhaps even think about launching a new one.

Typically, a graph showing the stages in a product's life will look like this:

But possibly the most important stage actually takes place before launch – in the research and development (R&D) stage. It's here that market research is undertaken to identify a gap in the market and ideas are put forward for products that could fill the gap. These ideas are whittled down to the most likely candidates, which are then tested to see which ones could go forward to a prototype stage. This prototype may then be changed and improved many times before a final version is decided upon. In the case of food products this is often the stage when Sensory and Consumer panels come into play – and their comments on product attributes such as ‘mouth feel', aroma etc are fed back into the product development process.

An effective R&D stage is critical in preventing a business making costly mistakes – and perhaps even spending a lot of money setting up a production process for a product that doesn't sell. In fact, statistics suggest that for every four products that go into development only one will make it to the market. And of those that do, at least one in three will fail. So it's well worth spending time getting the product right at this ‘embryonic' stage of the lifecycle. That way, it stands a far better chance of success when it faces the stiffest test of all – persuading a customer to buy it.


Talking Sense about … Focus Groups

Focus groups can play a key part in the critical pre-launch phase of a product's life. Quantitative research methods like surveys can be very useful for measuring how many people might be interested in buying a particular product, for example. But qualitative research methods such as focus groups can tell you a great deal about how people feel about a product. This makes them very useful for uncovering what consumers like and dislike about a product; for testing out new ideas for packaging design, or the kind of language that should be used in marketing.

A few years ago one of our clients wanted to increase their UK sales of coldwater prawns. They asked us to find out the market potential of some new product ideas. With little background information available about the market, we recommended focus groups as a way of looking at how people consumed and thought about coldwater prawns and exploring reactions to the new product concepts.

The focus groups helped us discover what people liked and disliked about the new product ideas, how they could be improved and what other potential new products could be developed. We also learned that consumers were prepared to buy more prawns if doing so would save them time and effort -- and not stretch their culinary skills too much! We discovered another benefit too: the health credentials of prawns make them an ideal addition to chicken and tuna as an everyday, staple food.

Following the focus groups, the client went on to commission further research, revealing that the most popular idea was a single portion multipack. Other popular ideas included marinated prawns, snacking platters and prawn wraps.

It's this kind of feedback from a focus group that is invaluable for identifying which products are likely to appeal to particular groups. You can also use focus group feedback as a starting point for developing a marketing campaign to promote a product to a particular target group.


In the Spotlight

If you were one of the people who visited us on our stand at Eurosense 2008, the Third European Conference on Sensory and Consumer Research, and you completed one of our product quizzes – here are the results:

Smell the products and match the statement – 14% managed to get the correct answer.

Match the crisp profiles – an impressive 77% got it right!

In our next newsletter

  • We'll bring you an update and pictures from the opening of our new facility in Nottingham …
  • … and more about Tracey Hollowood's paper on Exploring the relationship between emotional responses, sensory expectation and perception, which she presented at Eurosense 2008 in Hamburg.